Privacy Policy hetpawa –
User Personal Data Protection

Welcome to the Privacy Policy page hetpawa. This document clearly outlines how we collect, use, store, and protect your personal information when you use our platform.

We understand that your trust is the most valuable asset entrusted to us. Every data management decision is made with your interests and privacy as the priority — not merely to meet legal requirements, but because we genuinely care.

This policy applies to all services provided by hetpawa, including the official website, mobile apps for Android and iOS, and all our official communication channels. By using any of these services, you agree to the practices described in this privacy policy.

Hetpawa collects your personal information through several different methods, depending on how you interact with our platform:

We only collect data that is strictly necessary to provide effective and secure services. Any data that is no longer needed will be deleted in accordance with our established retention policy.

The information we collect is used for the following purposes, and no more than that:

• Account Management: Create and manage your account, including identity verification through the required KYC process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Service Delivery: Enables you to access all available games, promotions, and platform features.
• Platform Security: Detect and prevent fraud, abuse, and unauthorized activity on the platform.
• Service Communications: Send important notifications related to your account, transactions, and policy updates.
• Marketing Communications: Send information about promotions and new offers — only if you have agreed to receive them.
• Platform Improvements: Analyze usage patterns to improve the overall user experience.
• Legal Compliance: Fulfill legal and regulatory obligations, including anti-money laundering reporting requirements.

Hetpawa processes your personal data on the following legal bases:

• Contract Performance: Processing required to provide the services you have requested, including account management and transactions.
• Legitimate Interest: Processing for security purposes, fraud prevention, and service improvement that does not affect your fundamental rights.
• Legal Obligation: Processing required by applicable law, including KYC requirements and suspicious transaction reporting.
• Consent: For marketing communications and non-essential cookies, we request your explicit consent and respect your decision.

Hetpawa does not sell your personal data to anyone. However, there are limited situations where we may need to share information with certain parties:

• Service Providers: Companies that help us run platform operations — such as payment processors, cloud service providers, and game suppliers — are all bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or by directive of a competent authority for compliance purposes.
• Crime Prevention: Where required to prevent or investigate fraudulent activity, money laundering, or other financial crimes.
• Business Transfers: In the event of a business merger or acquisition, user data may be transferred as part of the business assets, with appropriate notice given to users.

The hetpawa platform uses cookies and similar tracking technologies to enhance the user experience. Here is an overview of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve it. All data is collected anonymously.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Used to analyze traffic and usage patterns for the purpose of continuous platform improvement.

You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of parts of the platform.

Hetpawa invests seriously in security infrastructure to ensure your data is always protected:

• Full Encryption: Stored and transferred data is protected using industry-standard 256-bit SSL encryption.
• Layered Access Controls: A strict access control system ensures only authorised personnel can access sensitive data.
• Continuous Monitoring: An automated 24/7 monitoring system detects any suspicious activity or intrusion attempts in real time.
• Secure Backup: Data is regularly backed up to a secure location to ensure service continuity in emergency situations.
• Security Testing: Penetration testing is conducted regularly by independent security experts to identify and address vulnerabilities.

Hetpawa only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by law:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax legal requirements.
• Security Logs: Retained for 12 months to allow investigation of security incidents if needed.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.
• Customer Support Data: Interaction records are retained for 3 years for reference and service improvement purposes.

As a hetpawa user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the hetpawa support team via live chat or our official email. We will process your request within 30 calendar days.

In the course of operating our platform, your personal data may be transferred to and processed outside your country of origin. This may occur when we use cloud service providers or infrastructure operating across multiple locations.

In all such cases, hetpawa ensures that:

• Data transfers are only carried out to countries with adequate data protection standards or through recognized protection mechanisms.
• Complete and binding data processing agreements are signed with all parties involved in data transfers.
• The same or higher security standards are applied to all overseas data processors.

Hetpawa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When significant changes occur:

• We will display a clear notice on the platform's homepage at least 14 days before any changes take effect.
• Registered users will receive notifications via email or in-app notices.
• The "Updated" date at the top of this page will be changed to reflect the latest version.

Continued use of the hetpawa platform after the change notice is considered acceptance of the updated version of the privacy policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to help: